Determinants of customer recovery in retail banking : lessons from a German banking case study
Year of publication: |
2024
|
---|---|
Authors: | Hübner, Felix ; Herberger, Tim ; Charifzadeh, Michel |
Published in: |
Journal of financial services marketing. - London : Stewart Publ., ISSN 1479-1846, ZDB-ID 2031792-X. - Vol. 29.2024, 3, p. 655-682
|
Subject: | Artificial Intelligence | Customer recovery management | Dissonance theory | General willingness to return | Retail banking | Privatkundengeschäft | Personal banking | Deutschland | Germany | Beziehungsmarketing | Relationship marketing | Künstliche Intelligenz | Artificial intelligence | Bankgeschäft | Banking services | Bank | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality |
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