Determinants of e-government implementation at the local level : an empirical model

Purpose: The empirical research of e-government at the local level has been the subject of many studies in the last two decades. The evidence collected by those studies constitutes a relevant opportunity toward the development of a theory of local e-government implementation. However, several synthesis efforts are needed before such a theory can be developed. The purpose of this article is to contribute to that endeavor by proposing an empirical model of the determinants of e-government implementation by local governments. Design/methodology/approach: The empirical model results from the systematic revision of 59 primary studies published in scientific journals, between 2002 and 2018. As a starting point, a conceptual map relating concepts such as readiness, diffusion, adoption, implementation and institutionalization is presented. Findings: There is a common set of determinants that explains local e-government implementation in general, and three other sets of determinants that contribute to differentiate each one of three e-government dimensions: e-participation, e-transparency and e-services. Research limitations/implications: Because it was found that different determinants are associated with different e-government dimensions, future empirical studies should differentiate between those dimensions when studying local government. Originality/value: This is the first study to attempt a synthesis effort on the determinants of e-government implementation by local governments.