//-->
Problem Formulation and Categorization: An Empirical Study of Marketing Problems in an Organization
Singhvi, S. R., (2005)
Determinants of e-loyalty-related behavioural intentions of online travel companies in India : an SEM study with Indian consumers
Gera, Rajat, (2011)
Investigating the link between service quality, value, satisfaction and behavioural intentions in a public sector bank in India