Determinants of frontline employee engagement and their influence on service performance
Shou-Wei Chen and Jui-Chen Peng
| Year of publication: |
2021
|
|---|---|
| Authors: | Chen, Shou-Wei ; Peng, Jui-Chen |
| Subject: | frontline service employee | psychological capital | servant leadership | service performance | Work engagement | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality | Führungsstil | Leadership style | Arbeitsleistung | Job performance | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Dienstleistungssektor | Service industry | Mitarbeiterbindung | Employee retention | Persönlichkeitspsychologie | Personality psychology | Arbeitszufriedenheit | Job satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09585192.2018.1505764 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012483932