Determinants of Intention to Use e-Government Services in Sri Lanka
The study examined the impact of relative advantage, trust (trust in internet and trust in government), internet access, and internet skill on intention to use e-government services with the main research question as “What is the impact of relative advantage, trust, and the digital divide on the intention to use of e-government service in Sri Lanka”. The research adopted a quantitative research method and the proposed model was validated with the survey data collection from 211 respondents out of 300 samples, via both Google forms and manual data collection methods. According to the findings, relative advantage has a significant positive impact on intention to use while trust, internet access, and internet skill have a positive impact on intention to use e-government services. Therefore, all four variables are unanimously recognized as important constructs in the Sri Lankan context. Among three demographic variables considered to the study as age, sex, and level of education, only the level of education influences the intention to use e-government services. Findings of the research would have supported the policymakers and practitioners in policymaking to accelerate the intention to use e-government services in Sri Lanka
Year of publication: |
2022
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Authors: | Dilhani, V.I ; Priyashantha, K.G |
Publisher: |
[S.l.] : SSRN |
Subject: | Sri Lanka | E-Government | E-government |
Saved in:
freely available
Extent: | 1 Online-Ressource (14 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Proceedings of the 12th International Conference on Business & Information (ICBI 2021) Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments November 11, 2021 erstellt |
Other identifiers: | 10.2139/ssrn.4179484 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014079382
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