Determinants of mobile value-added service continuance : the mediating role of service experience
Kai Wang
| Year of publication: |
2015
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|---|---|
| Authors: | Wang, Kai |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 52.2015, 3, p. 261-274
|
| Subject: | Mobile value-added services | Technology excellence | Service experience | Continuance intention | Mobilkommunikation | Mobile communications | Dienstleistungsqualität | Service quality | Mobile Business | Mobile business | Beziehungsmarketing | Relationship marketing | Telekommunikationsdienst | Telecommunications services | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010515285