Determinants of online service satisfaction and their impacts on behavioural intentions
Fue Zeng, Zuohao Hu, Rong Chen and Zhilin Yang
| Year of publication: |
2009
|
|---|---|
| Authors: | Zeng, Fue ; Hu, Zuohao ; Rong, Chen ; Yang, Zhilin |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 20.2009, 9/10, p. 953-969
|
| Subject: | Digitale Dienste | Web-based service | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003921601