Determining adequate tangible compensation in service recovery processes for developed and developing countries : the role of severity and responsibility
Silke Bambauer-Sachse; Landisoa Rabeson
| Year of publication: |
2015
|
|---|---|
| Authors: | Bambauer-Sachse, Silke ; Rabeson, Landisoa |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 22.2015, p. 117-127
|
| Subject: | Satisfaction with service recovery | Responsibility | Failure severity | Economic development | Cultural differences | Entwicklungsländer | Developing countries | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Entwicklung |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010468490