Determining and assessing the determinants of e-service operations
| Year of publication: |
2003
|
|---|---|
| Authors: | Surjadjaja, Heston ; Ghosh, Sid ; Antony, Jiju |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 13.2003, 1, p. 39-53
|