Determining Consumer Satisfaction and Commitment Through Self-Service Technology and Personal Service Usage
| Year of publication: |
2006
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|---|---|
| Authors: | Beatson, Amanda ; Coote, Leonard V. ; Rudd, John M. |
| Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 6459717. - Vol. 22.2006, 7-8, p. 853-882
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