Determining critical service quality from the view of performance influence
Kung-Jeng Wang, Tsang-Chuan Chang and Kuen-Suan Chen
| Year of publication: |
2015
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|---|---|
| Authors: | Wang, Kung-Jeng ; Chang, Tsang-Chuan ; Chen, Kuen-Suan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 3/4, p. 368-384
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| Subject: | service quality | fuzzy linguistics | service performance influence matrix | customer satisfaticton | competitiveness | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Fuzzy-Set-Theorie | Fuzzy sets | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011300174