Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
Pei-Ling Hsieh and Tsu-Ming Yeh
| Year of publication: |
2015
|
|---|---|
| Authors: | Hsieh, Pei-Ling ; Yeh, Tsu-Ming |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 20.2015, 1, p. 21-42
|
| Subject: | decision making trial and evaluation laboratory | DEMATEL | fast food restaurants | service quality | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | Fast Food | Fast food | Schnellgastronomie | Fast-food industry | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011401245