Developing a framework for the informal training/ learning for retail store employees
Sunanda Kaila
| Year of publication: |
2020
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|---|---|
| Authors: | Kaila, Sunanda |
| Published in: |
GITAM journal of management : a quarterly publication of GITAM Institute of Management. - Visakhapatnam, ISSN 0972-740X, ZDB-ID 2813773-5. - Vol. 18.2020, 3, p. 42-59
|
| Subject: | Informal learning/ training | Retail employees | Customer service | Frontline employees | Einzelhandel | Retail trade | Kundenservice | Arbeitskräfte | Workforce | Verkaufspersonal | Salespeople | Betriebliches Bildungsmanagement | Employer-provided training | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Personalentwicklung | Human resource development |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013187265