//-->
Developing a global CRM strategy
Shumanov, Michael, (2010)
Systemunterstützt individualisierte Kundenansprache in der Mehrkanalwelt der Finanzdienstleistungsbranche : Repräsentation der Einstellungen von Kunden in einem Kundenmodell
Buhl, Hans Ulrich, (2003)
Benefits of quantile regression for the analysis of customer lifetime value in a contractual setting : an application in financial services
Benoit, Dries F., (2009)
Integrated marketing communication measurement and evaluation
Ewing, Michael, (2011)
The good news about television : attitudes aren't getting worse tracking public attitudes toward TV advertising
Ewing, Michael, (2013)
Integrated marketing communications measurement and evaluation
Ewing, Michael, (2009)