Developing a HospiSE scale for hospital service excellence
Boo Ho Voon and Firdaus Abdullah; Nagarajah Lee and Karen Kueh
| Year of publication: |
2014
|
|---|---|
| Authors: | Ho, Voon Boo ; Abdullah, Firdaus ; Lee, Nagarajah ; Kueh, Karen |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 31.2014, 3, p. 261-280
|
| Subject: | Malaysia | Hospitals | Service excellence culture | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Gastgewerbe | Hospitality industry | Krankenhauskosten | Hospital costs | Dienstleistungsmanagement | Service management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010250049