Developing a new key performance index for measuring service quality
| Year of publication: |
2010
|
|---|---|
| Authors: | Pan, Jeh-Nan ; Kuo, Tzu-Chun |
| Published in: |
Industrial management & data systems. - Bradford : Emerald, ISSN 0007-6929, ZDB-ID 7633907. - Vol. 110.2010, 6 (1.1.), p. 823-841
|