Developing a revised QFD technique to meet the needs of multiple-customer groups: a case of public policy analysis
| Year of publication: |
2012
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|---|---|
| Authors: | Yu, Chang-Hsi ; Chen, Chi-Kuang ; Chen, Wan-Hong ; Chang, Hsiu-Chen |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 23.2012, 11 (1.12.), p. 1413-1431
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