Developing a scale for measuring service quality in the public sector
Muhammad Asif, Muhammad Usman Awan and Shahbaz Ul Haque
| Year of publication: |
2016
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|---|---|
| Authors: | Asif, Muhammad ; Awan, Muhammad ; Haque, Shahbaz Ul |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 24.2016, 3, p. 418-432
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| Subject: | service quality | scale development | public sector | SERVQUAL | structural equation modelling | Dienstleistungsqualität | Service quality | Öffentlicher Sektor | Public sector | Messung | Measurement | Öffentliche Dienstleistung | Public services | Performance-Messung | Performance measurement | Strukturgleichungsmodell | Structural equation model |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011636001