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Market orientation and customer satisfaction : the role of service quality and innovation
Mahmoud, Mahmoud Abdulai, (2019)
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra, (2020)
Service innovation capability in social and health care SMEs : the impact of market orientation and technology orientation
Joensuu-Salo, Sanna, (2021)
Strategic reflexivity in industrial service innovation : managing inter-organisational conflict
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How bank loan officers evaluate persons applying for credit
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Initial penetration of European continental markets by small and medium-sized firms
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