Developing a TQM excellence model: part 2

Part 1 developed a model called LETQMEX standing for LEicester Business School TQM EXcellence Model based on sound total quality management (TQM) practices. An intensive questionnaire survey was conducted based on about 1,800 BS 5750 registered companies in the UK. The aim of the research is to validate the model against real‐life practices. This is done by determining whether there are any differences in the emphasis on quality improvement and which factors contribute to successful TQM practices. The main finding from the respondents of 110 manufacturing and 51 services firms is that TQM is an essential requirement for their business success, which can be achieved by good organization, working environment, operations management systems, quality circles practices, quality management system, and preventive maintenance measures. These are the basis for LETQMEX. Finally, the model can be of assistance to other companies contemplating the TQM goal.