Developing an Out-patient Satisfaction Survey: An In-house Example

Developing an Out‐patient Satisfaction Survey : An In‐house Example

Michie, Susan, (1994)

Using the internet to promote health behavior change: a systematic review and meta-analysis of the impact of theoretical basis, use of behavior change techniques, and mode of delivery on efficacy

Webb, Thomas L., (2010)

Managing people and performance: an evidence based framework applied to health services organizations

Michie, Susan, (2004)