Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India
Year of publication: |
2015
|
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Authors: | Manhas, Vishal Kumar ; Gupta, Parmarth ; Gupta, Himanshu |
Published in: |
International journal of Indian culture and business management. - Genève : Inderscience Enterprises, ISSN 1753-0806, ZDB-ID 2422766-3. - Vol. 11.2015, 4, p. 405-421
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Subject: | total quality management | TQM | micro small and medium enterprises | MSMEs | customer satisfaction | top management commitment | structural equation modelling | SEM | training | teamwork | employee satisfaction | India | Qualitätsmanagement | Quality management | Indien | KMU | SME | Erfolgsfaktor | Success factor | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Arbeitszufriedenheit | Job satisfaction | Kleinstunternehmen | Micro business | Industrie | Manufacturing industries |
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