Developing brand loyalty in services : a hierarchy of effects model
Rodoula H. Tsiotsou
| Year of publication: |
2012
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|---|---|
| Authors: | Tsiotsou, Rodoula H. |
| Published in: |
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011. - Red Hook, NY : Curran Associates, ISBN 978-1-61839-652-5. - 2012, p. 391-398
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| Subject: | Beziehungsmarketing | Relationship marketing | Markentreue | Brand loyalty | Markenführung | Brand management | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010191482