Developing customer service innovations for service employees : the effects of NSD characteristics on internal innovation magnitude
Nita Umashankar, Raji Srinivasan, and Dustin Hindman
| Year of publication: |
2011
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|---|---|
| Authors: | Umashankar, Nita ; Srinivasan, Raji ; Hindman, Dustin |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 14.2011, 2, p. 164-179
|
| Subject: | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Innovation | Hochtechnologie | High technology | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009266745