Developing A Logistics Service Quality Scale - Building on past research and focus groups, a scale to measure logistics service quality was conceptualized, tested on a large sample, refined through confirmatory factor analyses, and validated within eight market segments of the Defense Logistics Agency. The resulting scale enhances the ability of managers and researchers to more precisely measure ...

THE NEED FOR A FORECASTING CHAMPION

Mentzer, John T., (1997)

Forecasting Demand in the Longaberger Company - Accurately forecasting market demands continues to challenge all levels of management.

Mentzer, John T., (1999)

Logistics Service Quality as a Segment-Customized Process

Mentzer, John T., (2001)