//-->
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony, (2013)
Leading to effectiveness : comparing dyadic coaching and group coaching
Mühlberger, Maximilian D., (2015)
Behind the Scenes in the Identity Laboratory : Participants' Narratives of Identity Transition through Group Coaching in a Leadership Development Programme
Florent-Treacy, Elizabeth, (2009)
Sense-making in organizational research
Sitkin, Sim B., (2010)
Learning through failure : the strategy of small losses
Sitkin, Sim B., (2008)
Acquisitions : the process can be a problem
Jemison, David B., (1986)