'Developing, testing and implementing QA instruments'

Cover -- Editorial advisory board -- Editorial -- Seizing opportunities for change at the operational level -- Measuring quality in community based housing support - the QPC-H instrument -- Reduced time from diagnosis to stone-free status in patients with ureteral calculi -- Measuring healthcare productivity - from unit to system level -- Measuring patient-perceived hospital service quality:a conceptual framework -- Measuring patient satisfaction in complex continuing care/rehabilitation care -- Healthcare quality maturity assessment model based on quality drivers