Developing the service template process: From measurement to agendas for improvement
| Year of publication: |
2006
|
|---|---|
| Authors: | Williams, Christine ; Saunders, Mark |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 26.2006, 5, p. 581
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