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Development alternatives for the Peruvian ʺbarriadaʺ
Robles Rivas, Diego, (1972)
The Charter Mark - A tool for improving public services
Walsh, Eileen, (2000)
Quality Award - Applying for a Charter Mark - The Charter Mark scheme is unique among quality schemes in the way it concentrates on the quality of service the customer actually receives. To be awarded a Charter Mark an organisation must demonstrate that it puts its users first and is delivering a first class service. It is an excellent means by which organisations can determine if their service ...