Development and validation of the hospitality emotional labor scale
| Year of publication: |
2006
|
|---|---|
| Authors: | Chu, Kay Hei-Lin ; Murrmann, Suzanne K. |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 8022458. - Vol. 27.2006, 6, p. 1181-1191
|