Development of a framework for services recovery for service industries
Niriender Kumar, Filzah Md Isa, Cheng Wei Hin and Haim Hilman Abdullah
| Year of publication: |
2012
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|---|---|
| Authors: | Niriender Kumar ; Filzah Md Isa ; Cheng Wei Hin ; Haim Hilman Abdullah |
| Published in: |
Journal for global business advancement : JGBA. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-966X, ZDB-ID 2193383-2. - Vol. 5.2012, 2, p. 89-102
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| Subject: | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Mitarbeiterbindung | Employee retention | Arbeitsgruppe | Team | Dienstleistungsberufe | Service workers | Emotion | Malaysia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009670296