Development of a service continance model with IT service antecedents
Kwabena G. Boakye; Thomas McGinnis; Victor R. Prybutok; Audhesh K. Paswan
| Year of publication: |
2014
|
|---|---|
| Authors: | Boakye, Kwabena G. ; McGinnis, Thomas C. ; Prybutok, Victor R. ; Paswan, Audhesh K. |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 21.2014, 5, p. 717-724
|
| Subject: | IT-related services | Service firms | System service quality | Customer service quality | Loyalty | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsmarketing | Services marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010407234