Development Partnership – The Centre of Managerial Development in a Competitive Environment

The Development Partnership, a vehicle for making managers at New York Telephone better in a new, competitive world is discussed. In less than a decade, New York Telephone evolved from a monopoly where emphasis was on service and cost reduction to a highly competitive organisation where emphasis shifted to meeting customer needs and revenue generation. The Development Partnership is a process whereby managers and their management subordinates design, for a calendar year, a plan to develop the skills the subordinate needs to become the best employee possible for the company and for their own self‐development.