Devising a quality management system for new service-support contracts in industry
Allan McLay, Robert Everett and Andrew Keith-Storey
| Year of publication: |
2016
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|---|---|
| Authors: | McLay, Allan ; Everett, Robert ; Keith-Storey, Andrew |
| Published in: |
International journal of agile systems and management : IJASM. - [Olney, Bucks.] : Inderscience Enterprises, ISSN 1741-9174, ZDB-ID 2212006-3. - Vol. 9.2016, 4, p. 340-362
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| Subject: | cost of quality | customer focus | leadership | quality management system | QMS | service support | Qualitätsmanagement | Quality management | Standardisierung | Standardization | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011661018