Differences between Black and White South Africans in product failure attributions, anger and complaint behaviour
Year of publication: |
May 2016
|
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Authors: | Donoghue, Suné ; Strydom, Nina ; Andrews, Lynda ; Pentecost, Robin ; De Klerk, Helena M. |
Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 40.2016, 3, p. 257-267
|
Subject: | Product failure attributions | anger | race | consumer complaint behaviour | emerging markets | South Africa | Südafrika | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Schwarze Menschen | Black people |
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