Differences between Black and White South Africans in product failure attributions, anger and complaint behaviour
Suné Donoghue, Nina Strydom, Lynda Andrews, Robin Pentecost and Helena M. de Klerk
| Year of publication: |
May 2016
|
|---|---|
| Authors: | Donoghue, Suné ; Strydom, Nina ; Andrews, Lynda ; Pentecost, Robin ; De Klerk, Helena M. |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 40.2016, 3, p. 257-267
|
| Subject: | Product failure attributions | anger | race | consumer complaint behaviour | emerging markets | South Africa | Südafrika | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Schwarze Menschen | Black people | Ethnische Diskriminierung | Ethnic discrimination | Schwellenländer | Emerging economies |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/ijcs.12250 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011523494