Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes
| Year of publication: |
2011
|
|---|---|
| Authors: | Cassia, Fabio ; Magno, Francesca |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 23.2011, 5 (23.8.), p. 550-560
|