Digital Governance : Leading and Thriving in a World of Fast-Changing Technologies

Cover -- Half Title -- Title Page -- Copyright Page -- Dedication Page -- Contents -- Author biographies -- Chapter 1 Introducing digital governance -- Summary -- A digital governance manifesto -- The scope of digital governance -- The role of the governing body -- About this book -- References -- Chapter 2 Digital governance strategy -- Summary -- A strategy for digital technology -- Agreeing on the current situation -- Developing a vision -- How will we get there? -- A pragmatic approach to digital governance -- Strategic principles -- Achieving good governance -- Strategic governance principles -- Principle 1. Command of the subject -- Principle 2. Accountable officer -- Principle 3. Situational awareness -- Principle 4. Ethics policies and principles -- Ethics and artificial intelligence -- Principle 5. Information management -- Principle 6. Risk management -- Principle 7. Appropriate technology use -- Principle 8. End-to-end customer experience -- Principle 9. Community engagement -- Principle 10. Resilience planning -- Principle 11. Effectiveness and continuous improvement -- Principle 12. Flexibility -- Delivering strategic change -- Chapter 3 Managing rapid change in a digital world -- Summary -- The digital opportunity -- The pace of change -- The problem with technology -- Managing technology -- Managing rapid change -- Getting started -- Watching out for the risks -- Managing technology risks successfully -- Understand your business environment -- Provide active leadership -- Getting digitisation right -- Plan for change -- Promote the right structure -- Avoid short-termism -- First mover disadvantage? -- Take account of people -- Encourage innovation -- Reach for excellence -- Monitor success -- Projects or programmes? -- References -- Chapter 4 Digitising internal operations -- Summary -- Understanding digitisation.