Digital Service Delivery in Africa : Platforms and Practices

Part 1. Digital Service Delivery - Introduction and the African Context -- Chapter 1. Digital Service Delivery in Africa- An Introduction (by Ogechi Adeola, Jude N. Edeh, Robert E. Hinson and Fulufhelo Netswera) -- Chapter 2. Digital Channels Catalysing Businesses in Fast Expanding African markets (by Esi Elliot, Robert E. Hinson, Anthony Annan and Martin J. Eppler) -- Chapter 3. The Role of African Founded Businesses in expanding the digital economy (by Ebimo Amungo) -- Chapter 4. Customer Relationship Management and Business Performance: Do Digital Platform capabilities matter? (by Jude N. Edeh) -- Chapter 5. Digital Supply Chain and Logistics in Africa (by Marvel Ogah and Raymond Onuoha) -- Part II. Country- Based Themes and Practices -- Chapter 6. Digital Entrepreneurship in Africa: Case studies of Nigeria and South Sudan (by Itoro Emembolu, Charles Emembolu, Olumide Aderinwale and Emmanuel Lobijo) -- Chapter 7. Digital Stokvel for Entrepreneurship Promotion in South Africa: Merits and Demerits (by Ishmael Iwara) -- Chapter 8. Banking the Cocoa Farmer in Ghana: The Role of Mobile Technology (by Robert Ebo Hinson and Louis Numelio Tettey) -- Chapter 9. Strategy in Digital Business – The East African Perspective by Paul Katuse -- Chapter 10. Digitalisation and Public Sector Service Delivery in Kenya (by Abel Kinoti Meru and Mary Wanjiru Kinoti) -- Part 3. Recommendations for Skill Requirements in Digital Service Delivery -- Chapter 11. Digital Skills and Strategic Postures: Insights from African Entrepreneurs (by Nasiru Taura) -- Chapter 12. Developing and Managing Skills and Competencies for Digital Business in Africa (by Isaiah Adisa and Ogechi Adeola) -- Chapter 13. Virtual Teams: The New Work Norm for the Post Covid-19 Era (by Abdullah Promise Opute) -- Chapter 14. Netiquette: Towards Digital Etiquette in Africa (by J. N. Halm).