Digital transformation for crisis preparedness : service employees' perspective
Wei Wei Cheryl Leo, Gaurangi Laud and Cindy Yunhsin Chou
| Year of publication: |
2023
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|---|---|
| Authors: | Leo, Wei Wei Cheryl ; Laud, Gaurangi ; Chou, Cindy Yunhsin |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 3, p. 351-370
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| Subject: | Crisis Management | Crisis preparedness | Customer orientation | Digital | Digital transformation | Frontline service employees | Life satisfaction | Service employee | Well-being | Digitalisierung | Digitization | Krisenmanagement | Crisis management | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsberufe | Service workers | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-07-2021-0249 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014228976