Digitalization of Government Services for a Better Business Environment in China : A Case Study on the Reform Experience of Zhejiang Province

The Chinese government has a long-standing commitment to business environment and digital government reforms. China's online government-to-business (G2B) services have enhanced public service efficiency, accessibility, and transparency, creating a more favorable business environment. This note features a case study of the all-in-one online government service platform developed in Zhejiang Province, a subnational leader in promoting e-government and business environment reforms. Following general national guidelines, Zhejiang has been a leader in exploring innovations to promote digital government development and business environment reforms. Its reforms both demonstrate the effectiveness of a proactive approach to leveraging digital technologies for administrative efficiency and an improved user experience and highlight the positive impacts on the business environment