Dimensions of e-return service quality : conceptual refinement and directions for measurement
Shilpi Saxena and Vaibhav Chawla and Jaana Tähtinen
| Year of publication: |
2022
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|---|---|
| Authors: | Saxena, Shilpi ; Chawla, Vaibhav ; Tähtinen, Jaana |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 32.2022, 5, p. 640-672
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| Subject: | Abductive research logic | E-tailing | Product returns | Returns management | Service quality | Dienstleistungsqualität | Messung | Measurement | Performance-Messung | Performance measurement | Online-Handel | Online retailing | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-09-2021-0191 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013349364