Dimensions of service quality in tourism - an Indian perspective
| Year of publication: |
2009
|
|---|---|
| Authors: | Narayan, Bindu ; Rajendran, Chandrasekharan ; Sai, L.Prakash ; Gopalan, Ram |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 20.2009, 1, p. 61-90
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