Discordant vs. harmonious selves : the effects of identity conflict and enhancement on sales performance in employee-customer interactions
Lakshmi Ramarajan, Nancy P. Rothbard, Steffanie L. Wilk
| Year of publication: |
December 2017
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|---|---|
| Authors: | Ramarajan, Lakshmi ; Rothbard, Nancy P. ; Wilk, Steffanie L. |
| Published in: |
Academy of Management journal : AMJ. - Valhalla, NY : Academy of Management, ISSN 0001-4273, ZDB-ID 221859-8. - Vol. 60.2017, 6, p. 2208-2238
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| Subject: | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Verkaufsverhalten | Sales behaviour | Unternehmenskultur | Corporate culture | Motivation | Sozialpsychologie | Social psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5465/amj.2014.1142 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011793712