Dissatisfaction and violation : two distinct consequences of the wait experience
Gordon Fullerton; Shirley Taylor
| Year of publication: |
2015
|
|---|---|
| Authors: | Fullerton, Gordon ; Taylor, Shirley |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 25.2015, 1, p. 31-50
|
| Subject: | Critical incidents technique | Dissatisfaction | Psychological contract violation | Waiting | Implizite Kontrakte | Implicit contracts | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011306026