Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Tong Che, Meng Ji, Xiabing Zheng and Bo Feng
| Year of publication: |
2022
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|---|---|
| Authors: | Che, Tong ; Ji, Meng ; Zheng, Xiabing ; Feng, Bo |
| Published in: |
Asia Pacific journal of marketing and logistics. - [Erscheinungsort nicht ermittelbar] : Proquest, ISSN 1758-4248, ZDB-ID 2037486-0. - Vol. 34.2022, 1, p. 190-208
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| Subject: | Continue usage | Dissatisfaction | Online to offline | Perceived justice | Website | Gerechtigkeit | Justice | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-05-2020-0374 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012798117