Distinctive featres of service performance measurement
Aki Jääskeläinen and Harri Laihonen; Antti Lönnqvist
| Year of publication: |
2014
|
|---|---|
| Authors: | Jääskeläinen, Aki ; Laihonen, Harri ; Lönnqvist, Antti |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 34.2014, 12, p. 1466-1486
|
| Subject: | Performance measurement | Finland | Service management | Interview study | Service operations management | Performance-Messung | Dienstleistungsmanagement | Finnland | Dienstleistungsqualität | Service quality | Befragung | Interview |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010437788