Diversity within small and medium-sized enterprises : best practices and approaches for moving ahead

This is a guide for European small and medium-sized enterprise (SMEs) managers wishing to improve the competitiveness and the social and economic performance of their business by building on the diversity of their workforce. The publication contains basic information for all SMEs to use, regardless of their size (from 1 to 500 employees), business sector, location (local, regional, national) and management mode. This publication is not intended to be comprehensive but rather to highlight key elements for successful diversification by SME management.

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Year of publication:	2015
Authors:	Hajjar, Laure ; Hugonet, Chloé
Institutions:	Europäische Kommission / Generaldirektion Justiz und Verbraucher (contributor) ; IMS Entreprendre pour la Cité, Paris (contributor)
Publisher:	Amt für Amtliche Veröffentlichungen, Luxemburg
Subject:	Behinderung \| handicap \| Best Practice \| best practice \| Chancengleichheit \| equal opportunity \| Diskriminierung \| discrimination \| EU \| Jugendlicher \| adolescent \| Kleinbetrieb \| small-scale business \| Mittelbetrieb \| medium-sized firm \| Personaleinstellung \| personnel employment

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GENERAL INTRODUCTION
1. Supporting SMEs with diversity management
2. The business case for diversity
3. Received ideas about diversity management
SECTION 1: PRACTICAL GUIDANCE
1. A clear and formal commitment
2. Training the whole workforce
3. Recruiting without discrimination
4. Opening up to new clients and markets
5. Internal and external communication
6. What gets measured gets done
SECTION 2: BEST PRACTICES OF SMEs SUCCESSFULLY IMPLEMENTING DIVERSITY MEASURES
Work-life balance: harmonising human and business considerations
Flexibility in the workplace: an asset for the company
Diversity management: making place for difference
Repositioning meritocracy as the bedrock of corporate culture
SECTION 3: BEST PRACTICES OF LARGE CORPORATE GROUPS SUCCESSFULLY SUPPORTING SMEs DEFINE AND IMPLEMENT THEIR DIVERSITY POLICIES
Disability management: empowering disabled clients and employees
Youth and apprenticeship: big companies fostering SMEs find the workforce they need
Changing the perception of disability in the workplace
Big companies helping SMEs alleviate the burden of RH processes
Big groups’ experience in diversity management: a great potential for SMEs to exploit
Peer support among Diversity Charter signatories
LIST OF EXISTING DIVERSITY MANAGEMENT TOOLS
BIBLIOGRAPHY

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