• GENERAL INTRODUCTION
  • 1. Supporting SMEs with diversity management
  • 2. The business case for diversity
  • 3. Received ideas about diversity management
  • SECTION 1: PRACTICAL GUIDANCE
  • 1. A clear and formal commitment
  • 2. Training the whole workforce
  • 3. Recruiting without discrimination
  • 4. Opening up to new clients and markets
  • 5. Internal and external communication
  • 6. What gets measured gets done
  • SECTION 2: BEST PRACTICES OF SMEs SUCCESSFULLY IMPLEMENTING DIVERSITY MEASURES
  • Work-life balance: harmonising human and business considerations
  • Flexibility in the workplace: an asset for the company
  • Diversity management: making place for difference
  • Repositioning meritocracy as the bedrock of corporate culture
  • SECTION 3: BEST PRACTICES OF LARGE CORPORATE GROUPS SUCCESSFULLY SUPPORTING SMEs DEFINE AND IMPLEMENT THEIR DIVERSITY POLICIES
  • Disability management: empowering disabled clients and employees
  • Youth and apprenticeship: big companies fostering SMEs find the workforce they need
  • Changing the perception of disability in the workplace
  • Big companies helping SMEs alleviate the burden of RH processes
  • Big groups’ experience in diversity management: a great potential for SMEs to exploit
  • Peer support among Diversity Charter signatories
  • LIST OF EXISTING DIVERSITY MANAGEMENT TOOLS
  • BIBLIOGRAPHY