Divide profits and conquer (how co-ownership helps John Lewis to build good customer relationships)
| Year of publication: |
2010
|
|---|---|
| Authors: | Russell, S.-J. |
| Published in: |
Human Resource Management International Digest. - Emerald Group Publishing Limited, ISSN 1758-7166, ZDB-ID 2082534-1. - Vol. 18.2010, 5
|
| Publisher: |
Emerald Group Publishing Limited |
| Subject: | Customer service management | Customer services quality | Quality management techniques | Department stores | Employees | Motivation (psychology) | Shopping | Retailing | Retail trade | Customer relations | Customer requirements | Customer satisfaction | Customers | Organizations | United Kingdom |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | non-article |
| Language: | English |
| Other identifiers: | 10.1108/hrmid.2010.04418ead.003 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10014753243