Do contagion cues shape customers' willingness to adopt hospitality service robots?
Qi Kang, Lingxu Zhou, Jingyu Liu, Yaxuan Ran
| Year of publication: |
2022
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|---|---|
| Authors: | Kang, Qi ; Zhou, Lingxu ; Liu, Jingyu ; Ran, Yaxuan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 104.2022, p. 1-12
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| Subject: | Behavioral immune system | Contagion cues | Hospitality encounters | Service robots | Social avoidance | Krankenhaus | Hospital | Roboter | Robot | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103244 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013255956