Do customers exhibit engagement behaviors in AI environments? : the role of psychological benefits and technology readiness
Dexiang Yin, Minglong Li, Hailian Qiu
| Year of publication: |
2023
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|---|---|
| Authors: | Yin, Dexiang ; Li, Minglong ; Qiu, Hailian |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 97.2023, p. 1-18
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| Subject: | Affordance theory | AI anthropomorphism | Conspicuous environment | Customer engagement behaviors | Ideal self-congruity | Technology readiness | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2023.104745 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014304445